### Knowledge Article: **Creating a Custom Bank Account Report with Enhanced Details**
#### Overview
As a bank customer, generating account reports is typically done through the bank’s self-service portal, which provides detailed insights into your account history, balances, and transactions. However, there are situations where you may require more specific information than what is available in the standard reports. In these cases, it’s possible to request a **Custom Bank Account Report** that includes more granular details tailored to your specific needs.
This article explains how to create a **Custom Bank Account Report** via the assisted procedure available to support agents, offering a more efficient and comprehensive approach compared to the self-service option.
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#### Self-Service Account Reports
The bank’s self-service portal allows customers to generate basic account reports, including:
- **Transaction History**: Filterable by date, transaction type, and amount.
- **Current and Previous Balances**: A snapshot of the balance for the selected periods.
- **Fees and Charges**: A summary of applicable fees and charges.
While this is sufficient for most use cases, it may lack the depth required for certain tasks such as:
- **Detailed Fees Breakdown**: Categorization of fees by type (e.g., international transfers, maintenance fees).
- **Currency Conversion Details**: Including exchange rates and conversion fees for foreign currency transactions.
- **Categorized Expenses**: Grouping transactions by type (e.g., dining, groceries, subscriptions).
- **Interest Earned and Applied**: Including interest breakdown on savings, loans, and other applicable accounts.
In these cases, a **Custom Bank Account Report** is necessary to meet the customer's needs.
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#### Requesting a Custom Account Report
##### Step 1: Contact Customer Support
To generate a custom report, the first step is to contact the bank’s **customer support** via one of the available channels (phone, email, live chat, or in person). Clearly state that you require a custom report and specify the type of data you need beyond what’s offered in the self-service options.
Examples of additional details you can request:
- **Enhanced Transaction Data**: Adding merchant descriptions, transaction metadata, or recurring transaction flags.
- **Loan or Mortgage Information**: Including breakdowns of principal vs. interest payments.
- **Time-Stamped Balance Information**: A balance snapshot for specific times within the day.
- **Detailed Audit Logs**: All log-ins and significant actions taken on the account.
##### Step 2: Specify Report Customization
The customer support agent will work with you to customize the report to your needs. To ensure an accurate report, make sure to provide:
- **Account type** (Checking, Savings, Mortgage, etc.)
- **Date range**: Specific start and end dates.
- **Specific data fields**: (e.g., fees by category, additional transaction details).
- **Delivery method**: Whether you prefer to receive the report via email, downloadable link, or physical mail.
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#### Assisted Procedure for Support Agents
##### Step 3: Assisted Custom Report Generation via Internal Tool
**Support agents** have access to an **assisted procedure** designed to streamline the creation of custom reports for customers. This procedure uses internal tools unavailable in the self-service portal, providing a more powerful and flexible reporting engine.
###### Key Features of the Assisted Procedure:
1. **Internal Report Generator**: Support agents can access enhanced reporting tools that allow for deeper access to data and advanced filtering options.
2. **Pre-Configured Templates**: Agents can select from a variety of templates, such as:
- **Fee Breakdown by Category**
- **Loan and Interest Reports**
- **Foreign Currency Transaction History**
3. **Customizable Fields**: Agents can manually add or exclude specific fields from the report, based on customer requests.
4. **Immediate Preview and Adjustment**: Agents can generate a preview of the report, adjusting fields in real-time according to customer feedback.
5. **Quick Report Delivery**: Once finalized, the report can be generated and delivered to the customer almost instantly via secure channels (email, portal download).
##### Step 4: Launch the Assisted Procedure
**Agents** can follow these steps to initiate the assisted procedure:
1. **Access the Report Management System (RMS)** from the internal dashboard.
2. **Search for the customer’s account** using the IBAN or customer ID.
3. Select the **Custom Report Generation** tool.
4. **Choose the report template** that aligns with the customer's request (e.g., Detailed Fee Breakdown).
5. Customize fields by:
- Adding or removing data columns (e.g., timestamped balances, itemized fees).
- Filtering transactions or loan details by specific parameters (e.g., high-value transactions or interest accrual periods).
6. **Preview the report** with the customer if necessary, making real-time adjustments.
7. **Generate and deliver** the report via the preferred method (e.g., secure email).
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#### Benefits of the Assisted Procedure
1. **Customizable**: The assisted procedure offers a more flexible solution, allowing the customer to include specific fields and categories not available in standard reports.
2. **Real-Time Assistance**: Support agents can adjust and fine-tune the report in real-time, ensuring accuracy and relevance.
3. **Faster Turnaround**: The internal tools allow for quicker report generation and delivery, avoiding the typical delays associated with more complex data requests.
4. **Comprehensive Data**: The system provides access to more in-depth data sets, allowing for a more complete financial picture.
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#### Conclusion
While the self-service portal provides a basic level of detail, more complex requests may require a **Custom Bank Account Report** that can only be generated through customer support and the internal assisted procedure. By leveraging internal tools, support agents can provide fast, detailed, and fully customizable reports tailored to customer needs.
For assistance with your custom report request, please contact our support team or visit our customer service center for personalized help.
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This knowledge article covers both the customer-facing and internal support team procedures for generating detailed, customizable banking reports. Let me know if any other sections need to be elaborated or adjusted!