At Contoso, we take customer feedback seriously and have established a clear complaint resolution process to address any concerns you may have. If you encounter an issue, the first step is to reach out to our customer service team, either by phone, email, or through our online banking messaging system. When filing a complaint, provide as much detail as possible, including your account information, the nature of the issue, and any relevant documentation. Our team will acknowledge your complaint and initiate an investigation within a specified timeframe, typically within a few business days. You may be contacted for additional information if necessary. Once the investigation is complete, you will receive a response outlining the resolution, including any steps taken to rectify the situation. If you are not satisfied with the resolution, you can escalate the complaint to a supervisor or the appropriate department. At Contoso, we strive to resolve complaints promptly and efficiently, ensuring that your concerns are addressed and that you feel valued as our customer.